Challenge: Growing niche markets for attachments require support in pricing and technical knowledge.
Solution: Work together with an attachments partner that can provide all the necessary support, so the end customer’s needs can be met together.
Result: Recently decided to work with CAM attachments as their attachments supplier
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PT Pancadaya Manunggal Sentosa is a rental fleet owner located in Indonesia. “Attachments cover 10-15 % of our business,” Mr Herry Santoso. “About 2 years ago, we started working with CAM attachments and we are still relying on them,” Mr Herry Santoso continues.
First introduction was a great success
“We have been working with CAM attachments since 2018 but hadn’t heard of the brand before,” Herry admits. “The CAM attachments brand was new to us during that time. We purchased from Cascade and Kaup. When the CAM attachments team approached us to present the brand, the first impression was positive and attractive. It was the start of a very pleasant collaboration,” says Herry. “Since then, we buy almost the full range of common attachments like sideshifters, fork positioners, hinged carriages and different types of clamps. And so far, we haven't had any major issues. We do have some points of feedback at times, but we know that our fleet will be equipped with high-quality, reliable and durable attachments.”
Support the end customers
“During our first conversations, we noticed that the CAM attachments team fully understands the requirements of our local market like quality, prices, technical support and sales service. Their understanding really convinced us to give the brand a chance. Before we purchased any attachments, the team explained to us in detail the functionality and the advantages of using these attachments. This kind of information also has great value for our customers. We can explain to them how the attachments can improve their business,” says X satisfied. “Did you know that the CAM attachments team even assisted us during one of our first presentations to our customers? This kind of support really makes a difference for us. Together with CAM attachments, we can close more deals,” Herry concludes.
“Together with CAM attachments, we can close more deals.”